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Privacy Policy
Last Updated: 3 Oct 2023
Welcome to CX Genie, the powerful and optimized SaaS platform designed to enhance customer engagement with minimal effort. At CX Genie, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data. By using CX Genie, you consent to the practices described in this Privacy Policy.
1. Introduction
1.1 Purpose of the Privacy Policy
This Privacy Policy outlines our commitment to protecting your privacy and explains how we collect, use, disclose, and secure your data when you use CX Genie.
1.2 Scope of the Privacy Policy
This policy applies to all users of CX Genie, including customers and visitors to our website.
1.3 Consent and Acceptance
By using CX Genie, you agree to the terms of this Privacy Policy and consent to the collection, processing, and sharing of your information as described herein.
2. Information We Collect
2.1 Personal Information
We may collect personal information such as your name, email address, and contact details when you create an account or communicate with us.
2.2 Non-Personal Information
We may collect non-personal information such as device information, browser type, and usage data to improve our services.
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on CX Genie and for analytics and marketing purposes. You can manage your cookie preferences through your browser settings.
2.4 Third-party Data Collection
We may integrate with third-party services that collect data independently. Please review the privacy policies of these third parties for more information.
3. How We Use Your Information
3.1 Providing Services
We use your information to provide and improve CX Genie's services, including customer support automation and engagement features.
3.2 Customer Support Automation
CX Genie uses AI to automate customer support processes. Your interactions with our platform may be analyzed to improve the quality of responses.
3.3 Personalization and Customer Engagement
We may use your data to personalize your experience and engage with you through emails, notifications, or in-app messages.
4. Sharing Your Information
4.1 Third-party Service Providers
We may share your data with third-party service providers who assist us in delivering and improving CX Genie's services.
4.2 Legal Requirements
We may disclose your information if required by law, such as in response to a subpoena or other legal process.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4.4 Aggregated or De-identified Data
We may share aggregated or de-identified data for analytics and research purposes.
5. Your Privacy Choices
5.1 Accessing and Updating Your Information
We may share your data with third-party service providers who assist us in delivering and improving CX Genie's services.
5.2 Communication Preferences
You can manage your communication preferences by adjusting settings within your CX Genie account or by unsubscribing from emails.
5.3 Cookies and Tracking
You can manage cookies and tracking preferences through your browser settings.
5.4 Do Not Track Signals
We do not currently respond to 'Do Not Track' signals.
6. Data Security
6.1 Security Measures
We employ industry-standard security measures to protect your data.
6.2 Data Breach Response
In the event of a data breach, we will notify affected users in accordance with applicable laws.
7. Third-party Links and Services
7.1 External Websites
CX Genie may contain links to external websites. We are not responsible for the privacy practices or content of these websites.
7.2 Integration with Third-party Services
CX Genie may integrate with third-party services. Your use of these services is subject to their respective privacy policies.
8. Children's Privacy
8.1 Age Restrictions
CX Genie is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
8.2 Parental Consent
If you believe that we have collected information from a child under 13 without parental consent, please contact us to request removal of that information.
9. International Users
9.1 Cross-Border Data Transfer
By using CX Genie, you consent to the transfer of your data to the United States and other jurisdictions as necessary for the purposes outlined in this Privacy Policy.
9.2 EU Users' Rights (if applicable)
If you are an EU user, you may have additional rights under the General Data Protection Regulation (GDPR). Please see our separate GDPR Privacy Notice for more information.
10. Changes to this Privacy Policy
10.1 Notification of Changes
We will notify you of any material changes to this Privacy Policy through the CX Genie platform or via email.
10.2 Effective Date
The effective date of this Privacy Policy is indicated at the top of the page.
11. Contact Information
11.1 Data Controller
[Your Company Name and Address]
11.2 Data Protection Officer
[Name and Contact Information of DPO]
11.3 Contact us
If you have questions or concerns about this Privacy Policy or your data, please contact us at [email protected].
12. Additional Information (if applicable)
12.1 California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please see our separate CCPA Privacy Notice for more information.
12.2 GDPR Data Subject Rights
If you are an EU user, you have certain rights under the GDPR. Please see our separate GDPR Privacy Notice for more information.
Last Updated: 3 Oct 2023
Welcome to CX Genie, the powerful and optimized SaaS platform designed to enhance customer engagement with minimal effort. At CX Genie, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data. By using CX Genie, you consent to the practices described in this Privacy Policy.
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